One important criterion for selecting a builder is the warranty provided on the home. Most builders offer some form of written warranty. Many builders back their own warranties on workmanship and materials, typically for one year. Other builders offer warranties backed by an insurance company. Ask to see a copy of the builder’s warranty. Although reading legal documents is tedious, read the warranty to understand what protection you would have. Don’t wait to read it until after you move in and a problem arises. If you have any questions about the coverage, ask the builder. Also, find out from each builder and what kind of service you can expect after the sale. Typically, a builder makes two service calls during the first year after you move in to repair non-emergency problems covered by your warranty. The first call is usually 30 to 120 days after the move in; the second is around the 11th month — right before any one-year warranties on workmanship and materials expire. For emergencies, the builder should be able to send someone to your home right away. Some other questions you might ask builders:
- How long has the company been in business? In business since 1979, Timberline Custom Homes was incorporated in 1987.
- Whom do you contact for customer service after the sale? Should requests be in writing? We can be reached in the office: 845-691-6208, or by
- What responsibility does the builder assume for the work of subcontractors? The builder assumes all responsibility for the work of subcontractors. We have put together a solid team of craftsmen over the years and place the utmost trust in their work.
- Does the builder use state-of-the-art energy features? Equipment, insulation, design and landscaping can all affect a home’s energy efficiency. We utilize new market products to maximize efficiency.